Escalate with context
Send the original question and conversation details instead of a generic contact form.
Human handoff chatbot
Human handoff chatbot for questions AI should not finish alone.
Let AI handle repeat website questions while routing uncertain, sensitive, or high-value requests to a human.
Best fit
Built for repeat questions with measurable buyer intent.
Teams that want AI support on the website but still need human judgment for quotes, account-specific help, or unclear answers.
Approved sources
Support instructions, contact rules, escalation notes, pricing ranges, policies, product docs, and service pages.
Avoid over-answering
Use human follow-up when source coverage is weak or the request needs judgment.
Keep support moving
Answer repeat questions immediately while preserving a path to a real person.
Question coverage
Answer the questions visitors already ask.
Low-confidence questions
Route questions when the source content does not support a strong answer.
Quote and pricing questions
Collect details when a custom price, scope check, or availability decision is needed.
Account-specific questions
Guide visitors toward human support when the answer depends on private account details.
Sensitive questions
Avoid guessing on topics that should be reviewed by the business owner or support team.
Workflow
Source answers first. Human handoff when it matters.
01
Set source coverage
Connect the content AI can safely answer from.
02
Capture handoff details
Ask for contact information and preserve the question when AI should stop.
03
Improve over time
Review handoffs and missed questions to decide which answers deserve better sources.
Direct answers
Human handoff chatbot questions.
What is a human handoff chatbot?
A human handoff chatbot answers routine questions automatically and routes uncertain or high-value requests to a human with conversation context.
When does HiAgent hand off to a human?
HiAgent is designed for handoff when an answer is uncertain, the source content is incomplete, or the visitor needs a quote, callback, or account-specific help.
Can HiAgent replace live chat?
HiAgent can reduce repeat website questions and collect follow-up details, but it is not a full live-chat staffing platform.
Product previewSee the widget
See the widget
answer with sources.
Visitors get a guided answer flow. Your team gets lead details, source context, and a clean handoff when needed.
Guided
Setup path
7d
Trial included
1
Website script
Website widgetDemo mode
Visitor
AI support
Yes. Evening delivery is available in selected areas. Ask the visitor for address and order details, then confirm coverage before promising a slot.
Delivery policy - 91% confidence
Outcome: show answer, request contact details, then hand off with transcript if needed.
Source matched
Delivery policy
Approved page and FAQ answer used
Lead captured
Name, email, question
Saved with the visitor intent
Team route
Support inbox
Transcript and source context included
See how HiAgent fits
your website.
Send your site and one question customers repeat. We will confirm fit and suggest one useful answer to test first.
No commitment. One website. One repeated customer question.