What does HiAgent do on a website?
HiAgent adds an AI support widget that answers repeat visitor questions from approved website pages, FAQs, and documents, then captures leads or hands uncertain requests to a human.
Features
AI support features for real website questions.
Give visitors fast answers from approved sources, collect useful leads, and keep uncertain conversations ready for your team.
Support automationReduce support work.
Reduce support work.
Capture more leads.
01
Fewer repeat questions
Handle delivery, pricing, booking, and policy questions inside the widget.
02
One-script install
Launch the widget on your site with one small JavaScript snippet.
03
Source-based answers
Use approved website pages, FAQs, documents, and custom knowledge.
04
Lead capture
Collect visitor email and question context before escalation.
05
Human handoff
Route uncertain questions to your team with full context.
06
Admin review
Review answers, update knowledge, and tune fallback rules.
07
Conversation logs
See what visitors asked, what was answered, and what is missing.
08
Setup dashboard
Manage sources, widget settings, leads, missed questions, and review status from one workspace.
Direct answers
What buyers need to know about HiAgent features.
Can HiAgent capture leads?
Yes. HiAgent can collect visitor contact details with the original question and conversation context so sales or support can follow up with a warmer lead.
How does HiAgent reduce wrong answers?
HiAgent is built around source-based answers, fallback rules, conversation logs, missed-question review, and human handoff instead of open-ended generic chatbot replies.
Who should use these features?
The feature set fits ecommerce sites, service businesses, B2B websites, agencies, clinics, repair teams, and small support teams that need controlled website support.
Trust and safetySafe answers.
Safe answers.
Clear controls.
Keep answers grounded, reviewable, and easy to escalate before a visitor loses trust.
Source-basedFallback rulesHuman escalationConversation logsPrivacy controls
Source answers
Responses stay grounded in approved pages, FAQs, and documents.
Fallback rules
When confidence is low, the assistant stops and follows your rules.
Human handoff
Collect lead details and route the conversation to your team.
Conversation logs
Review questions, answers, handoffs, and missing knowledge.
Product previewSee the widget
See the widget
answer with sources.
Visitors get a guided answer flow. Your team gets lead details, source context, and a clean handoff when needed.
Guided
Setup path
7d
Trial included
1
Website script
Website widgetDemo mode
Visitor
AI support
Yes. Evening delivery is available in selected areas. Ask the visitor for address and order details, then confirm coverage before promising a slot.
Delivery policy - 91% confidence
Outcome: show answer, request contact details, then hand off with transcript if needed.
Source matched
Delivery policy
Approved page and FAQ answer used
Lead captured
Name, email, question
Saved with the visitor intent
Team route
Support inbox
Transcript and source context included
See how HiAgent fits
your website.
Send your site and one question customers repeat. We will confirm fit and suggest one useful answer to test first.
No commitment. One website. One repeated customer question.