01
Fewer repeat questions
Handle delivery, pricing, booking, and policy questions inside the widget.
Support load
Features
AI support features for real website questions.
Give visitors fast answers from approved sources, collect useful leads, and keep uncertain conversations ready for your team.
Support automation
Reduce support work. Capture more leads.
A focused set of controls for answering common questions, collecting useful context, and keeping uncertain replies with your team.
02
One-script install
Launch the widget on your site with one small JavaScript snippet.
Fast launch
03
Source-based answers
Use approved website pages, FAQs, documents, and custom knowledge.
Controlled replies
04
Lead capture
Collect visitor email and question context before escalation.
Qualified intent
05
Human handoff
Route uncertain questions to your team with full context.
Clean escalation
06
Admin review
Review answers, update knowledge, and tune fallback rules.
Owner control
07
Conversation logs
See what visitors asked, what was answered, and what is missing.
Useful evidence
08
Setup dashboard
Manage sources, widget settings, leads, missed questions, and review status from one workspace.
One workspace
Direct answers
What buyers need to know about HiAgent features.
What does HiAgent do on a website?
HiAgent adds an AI support widget that answers repeat visitor questions from approved website pages, FAQs, and documents, then captures leads or hands uncertain requests to a human.
Can HiAgent capture leads?
Yes. HiAgent can collect visitor contact details with the original question and conversation context so sales or support can follow up with a warmer lead.
How does HiAgent reduce wrong answers?
HiAgent is built around source-based answers, fallback rules, conversation logs, missed-question review, and human handoff instead of open-ended generic chatbot replies.
Who should use these features?
The feature set fits ecommerce sites, service businesses, B2B websites, agencies, clinics, repair teams, and small support teams that need controlled website support.
Trust and safety
Safe answers. Clear controls.
Keep answers grounded, reviewable, and easy to escalate before a visitor loses trust.
Source-basedFallback rulesHuman escalationConversation logsPrivacy controls
01
Source answers
Responses stay grounded in approved pages, FAQs, and documents.
02
Fallback rules
When confidence is low, the assistant stops and follows your rules.
03
Human handoff
Collect lead details and route the conversation to your team.
04
Conversation logs
Review questions, answers, handoffs, and missing knowledge.
Product previewSee the widget
See the widget
answer with sources.
Visitors get a guided answer flow. Your team gets lead details, source context, and a clean handoff when needed.
Guided
Setup path
7d
Trial included
1
Website script
Website widgetDemo mode
You
Visitor
AI
AI support
Yes. Evening delivery is available in selected areas. Ask the visitor for address and order details, then confirm coverage before promising a slot.
SourceDelivery policy - 91% confidence
Outcome: show answer, request contact details, then hand off with transcript if needed.
Source matched
Delivery policy
Approved page and FAQ answer used
Lead captured
Name, email, question
Saved with the visitor intent
Team route
Support inbox
Transcript and source context included
One website. One useful first answer.
See how HiAgent fits your website.
Send your site and one question customers repeat. We will confirm fit and suggest one useful answer to test first.
No commitment. Source-grounded setup with a real preview.